Refund policy

MÔNT’s Roasts — Return & Refund Policy

At MÔNT’s Roasts, we take pride in providing freshly roasted, premium-quality coffee. Your satisfaction is important to us, and we are committed to resolving order-related concerns fairly and promptly.

Returns

Because our coffee is freshly roasted and considered a consumable food product, we do not accept routine returns or exchanges for changes of mind, personal taste preferences, or customer ordering errors.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at help.montsroasts@gmail.com.

Please provide your order number, a description of the issue, and photographs of the product and packaging when available.

We will review your concern and provide an appropriate resolution, which may include a replacement or refund at no additional cost.

Lost or Missing Packages

If your package is lost, missing, or incorrectly delivered, please contact us. We will investigate the issue with our fulfillment and shipping partners and determine an appropriate resolution.

Refunds

Approved refunds will be issued to the original payment method. Please allow up to 10 business days for processing, with additional time possible depending on your financial institution.

Return Shipping

Customers are not required to return coffee products. Please contact our customer support team for assistance with any order concerns.

Order Cancellations

Orders may enter preparation shortly after purchase. Please contact us promptly to request a cancellation. Once processing has begun, cancellation may not be possible.

Contact Information

MÔNT’s Roasts

Email: help.montsroasts@gmail.com

Website: https://montsroasts.com

We appreciate your business and thank you for choosing MÔNT’s Roasts.

This policy does not limit any rights or remedies available under applicable consumer protection laws.